Refund Policy

Thanks for purchasing from our store! Should you have any questions about our refund policy, find them below or email us!

Given the digital nature of our downloads, we extend refunds on a case-by-case basis within 30 days of purchase.

We’re delighted to provide a refund or store credit if your product is defective, not as described, or if you accidentally purchased the same item twice.

We’ll honor your refund if:

  • Your bank/PayPal account was fraudulently charged.
  • The issued serial numbers haven’t been used to authorize the software.
  • You haven’t downloaded the product yet.
  • You accidentally bought the same product twice.

To request a refund, please contact us at [email protected] with your invoice and pertinent details. Thank you!

However, we regret to inform you that we cannot issue refunds if:

  • You no longer require the purchased product.
  • You’ve found another product you prefer, or your preferences have changed.
  • You’re unable to use the product due to hardware or software limitations.
  • You lack the necessary knowledge or expertise to utilize the product effectively.

Once software is registered, it’s non-returnable. Therefore, please carefully review the product description concerning compatibility, installation, activation, or requirements.

Ensure you own legitimate licenses for Digital Audio Workstation-specific libraries and Software Synth Preset Banks. We don’t guarantee product functionality with cracked or illegally downloaded software.

Note: Products bought with store credit aren’t eligible for refunds. Store credit will only be issued if a product is faulty and can’t be reasonably repaired.